Cancellation & Refund Policy

At TRAVEL WISE SOLUTIONS LLC, we understand that plans can change unexpectedly. This Cancellation & Refund Policy outlines your rights, our procedures, and the conditions set by our travel partners, including airlines, hotels, rental agencies, and tour operators.

Please read this policy carefully before confirming your booking to avoid unexpected charges or inconvenience.

1. Overview

This policy explains:

  • When cancellations and refunds are allowed
  • Required documentation and deadlines
  • Processing timelines
  • Fees or non-refundable charges
  • Exceptions and special cases

Refund and cancellation eligibility depend on the terms set by each service provider and the timing of your request.

2. Your Right to Cancel

You may cancel your booking within 24 hours of confirmation for a full refund, provided:

  • The cancellation request is submitted at least 7 days before the scheduled departure or check-in date
  • The booking was made through travelwisesolutions.com

To cancel, contact us:

📧 Email: admin@travelwisesolutions.com
📞 Phone: +1 (702) 276-3174

3. General Cancellation Terms

  • All cancellations must be submitted in writing via email or through official channels.
  • Applicable fees depend on:
    • Service type (flight, hotel, car rental, tour, activity, etc.)
    • Provider’s individual cancellation rules
    • Cancellation timing

Important: Some services are strictly non-refundable.
Always check the cancellation terms in your booking confirmation.

4. Refund Eligibility

Refunds may be considered if:

  • The booking was made directly through our website
  • The cancellation follows the provider’s policy
  • Required documents are submitted, such as:
    • Booking confirmation
    • Proof of payment
    • Relevant communication or justification

Refunds are typically issued to the original payment method.

Non-refundable scenarios may include:

  • Last-minute cancellations
  • Promotional or discounted fares
  • No-show situations
  • Violations of provider policies
  • Partially used tickets

5. Refund Processing

Once approved, refunds will be processed within 14 business days by TRAVEL WISE SOLUTIONS LLC.
However, actual timelines depend on the travel provider and your payment institution.

Estimated Timelines

  • Credit/Debit Cards: 5–10 business days
  • Digital Wallets: 3–5 business days
  • Bank Transfers: Varies by bank

We do not charge processing fees for approved refunds.

6. Refund & Cancellation Process (Step-by-Step)

(A) Notification

Notify us promptly to minimize potential charges.

(B) Documentation

Provide:

  • Booking details
  • Government ID
  • Proof of payment
  • Supporting documents (medical, legal, emergency-related), if applicable

(C) Provider Review

We follow the rules of airlines, hotels, and other partners.
Approval is subject to provider policies.

(D) Refund Issuance

Refund will be returned to the original payment method once approved.

(E) Tracking

Some providers offer tools to monitor refund status.

(F) Escalation

If a refund is denied, escalation may be required through provider channels.

7. Service-Specific Policies

Flights

  • Most airline tickets are non-refundable and non-transferable.
  • Changes may be allowed with airline-specific fees.
  • No refunds for:
    • No-shows
    • Partially used tickets
    • Certain restricted or promotional fares

Hotels

  • Policies vary by hotel and room type.
  • Flexible rates may allow free cancellation 24–72 hours before check-in.
  • Promotional or discounted bookings may be non-refundable.

Tours & Activities

  • Cancellations 30+ days before the event may receive full or partial refunds.
  • Within 15 days: Non-refundable.
  • No refunds for no-shows.

8. Exceptional Situations

Exceptions may be considered for:

  • Medical emergencies (doctor’s certificate required)
  • Bereavement or family emergencies (supporting proof required)
  • Natural disasters
  • Government travel restrictions

Approval is dependent on the travel provider and is not guaranteed.

9. Reasons for Refund Denial

A refund request may be denied if:

  • Cancellation deadlines were missed
  • Required documentation is incomplete
  • Booking terms prohibit refunds
  • The service was partially or fully used
  • Provider policies were violated

10. Delays

Refund delays may occur due to:

  • High processing volumes
  • Provider verification processes
  • Banking or payment gateway constraints
  • Missing or incorrect information

We will assist in coordinating but cannot control provider processing time.

11. Airline-Specific Rules

Refunds and cancellations are affected by:

  • Fare class
  • Destination
  • Airline regulations
  • Promotional or discounted terms
  • International travel policies

Always review fare rules displayed during booking.

12. Policy Updates

TRAVEL WISE SOLUTIONS LLC may update this policy at any time without prior notice.
Changes become effective upon posting on travelwisesolutions.com.

Continued use of our services constitutes acceptance of updated terms.

13. Need Assistance?

Our support team is always here to help.

📧 admin@travelwisesolutions.com
📞 +1 (702) 276-3174
🏢 6151 Moonlight Sonata Ave, Las Vegas, NV 89122
🌐 travelwisesolutions.com

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